Welcome to prepaidmobilerecharge.com (referred to as "our site"). These terms and conditions outline the rules governing your use of our website. By accessing our site, you acknowledge and agree to abide by these terms. Please take the time to review the sections below for a comprehensive understanding of our terms.
These terms and conditions govern the provision of our services to you.
We urge you to carefully read these terms before placing an order with us. They provide essential information about our identity, service provision, contract modifications, dispute resolution, and other critical details. If you identify any errors in these terms, please don't hesitate to contact us.
We are , a registered company in Cyprus with the company number . Our registered office is located at . We also trade under the name prepaidmobilerecharge.com. Our primary trading address is .
By using our site, you affirm your acceptance of these terms of use and agree to adhere to them. It is your responsibility to ensure that anyone accessing our site via your internet connection is aware of these terms and complies with them. If you do not agree with these terms, please refrain from using our site. We recommend printing a copy of these terms for future reference.
We operate solely as an agent for the mobile top-up services offered through our platform. We do not own or hold title to any airtime; the telecom operator is the actual supplier. By purchasing a top-up, you acknowledge and agree that we facilitate the transaction between you and the telecom operator, but do not sell the airtime itself. All obligations related to the provision, availability, and quality of the airtime rest with the telecom operator.
These terms of use reference other terms and policies that also govern your use of our site:
If you make a purchase on our site, our Website terms and conditions of supply will apply to your transaction.
We may update these terms periodically. Before using our site, please review the terms to ensure your understanding of the current provisions. The most recent update occurred on 18/07/2023, specifically in clause 12.
Our site may undergo updates and alterations to align with product changes, user needs, business priorities, or other reasons.
We do not guarantee uninterrupted access to our site or its content. We reserve the right to suspend, withdraw, or limit site availability, in part or entirely, for business and operational reasons.
We reserve the right to transfer our rights and obligations under this contract to another organization. If you have an open account or subscription with us, we will always notify you in writing if such a transfer occurs. For consumers, we ensure that the transfer will not affect your contractual rights.
You may only transfer your contract with us to someone else if we agree to it. We may not agree to such a transfer, and if we do, we may require the party receiving the contract to provide evidence of the transfer of the Subscription and all account access. If you are a business, you must obtain our agreement to transfer your contract, and our decision whether to grant it is entirely at our discretion.
Our site is intended for users in Europe. We do not assert that the content and services on our site are suitable for use or accessible in other locations. By continuing to use this site and its related content and services, you confirm that you are located in Europe. If you are not in Europe, please cease using our site and its related content and services immediately.
If you receive a user identification code, password, or any other security information as part of our account sign-in procedures, you must treat this information as confidential and not share it with any third party. We reserve the right to disable any user identification code or password and close your account if, in our reasonable opinion, you fail to comply with these provisions. If you suspect unauthorized access to your account, promptly inform us.
We own or hold licenses for all intellectual property rights in our site and its content, protected by copyright laws and international treaties. You may print one copy or download extracts of pages from our site for personal use and share content within your organization. You must not modify printed or digital copies, use illustrations, photos, videos, audio, or graphics separately from accompanying text. Always acknowledge our status as the content authors. Commercial use of our site's content requires our permission or a license from us or our licensors. Unauthorized use will result in the termination of your right to use our site.
You are prohibited from conducting, facilitating, authorizing, or permitting text or data mining or web scraping related to our site or its services. This includes the use of automated devices, programs, tools, algorithms, or processes to access, obtain, copy, monitor, or republish any site content or data. These provisions serve as our explicit reservation of rights, including those under the Digital Copyright Directive ((EU) 2019/790), to prevent text or data mining or web scraping. This clause is subject to applicable laws.
The content on our site is provided for general information purposes only and should not be relied upon as advice. Seek professional or specialist advice before taking any actions based on our site's content. We make reasonable efforts to keep the information up to date but do not guarantee its accuracy, completeness, or timeliness.
Our site may contain links to third-party sites and resources. These links are for informational purposes only and should not be construed as our endorsement of linked websites or their content. We have no control over the content of these external sites and resources.
We do not exclude or limit our liability where it is unlawful to do so. This includes liability for death, personal injury, fraud, or fraudulent misrepresentation. Different limitations and exclusions of liability apply to product or service supply, as specified in our Website terms and conditions for the supply of services.
Our site is intended for domestic and private use only. We are not liable for any loss of profit, business interruption, or business-related losses. If our defective digital content damages your device due to our negligence, we will repair the damage or compensate you. This does not apply if you could have avoided the damage by applying a free update or following installation instructions.
We exclude all implied conditions, warranties, and representations regarding our site and its content. We are not liable for any loss or damage, including loss of profits, sales, business, or data, arising from the use of our site or reliance on its content.
We use your personal information as outlined in our Privacy Policy.
We do not guarantee the security of our site or its freedom from bugs or viruses. You are responsible for configuring your technology and using virus protection software. You must not introduce viruses or engage in malicious activities that harm our site or users.
You may link to our home page in a fair and legal manner that does not damage our reputation or imply an association or endorsement. Do not frame our site or create links that suggest an association that doesn't exist. We may withdraw linking permission at our discretion.
The trademark prepaidmobilerecharge.com is registered under by . Use of this trademark requires our approval unless permitted as described in the agreement's "How you may use material on our site" section.
These terms are governed by Cyprus law. Consumers can bring claims against us in Cyprus courts or in the courts of their country of residence. Businesses agree to submit disputes arising from our contract to the exclusive jurisdiction of Cyprus courts.
This contract is solely between you and us, with no enforcement rights for third parties.
If a court deems some terms unlawful, the remainder of the contract remains in force.
Our failure to immediately enforce contract terms does not waive our right to enforce them later.
You must not use our site:
You must not reproduce, duplicate, copy, or resell any part of our site in violation of our Website terms and conditions.
Unauthorized access, interference, damage, or disruption of any part of our site, the associated equipment or networks, software used in our site's provision, or third-party equipment, networks, or software is strictly prohibited.
When we identify a breach of this acceptable use policy, we may take appropriate actions, which may include:
Our liability is excluded for any actions taken in response to breaches of this policy, and we reserve the right to take any additional actions deemed appropriate.
We retain the right to transfer our rights and obligations under these terms to a third party, as long as it does not adversely affect your rights under these terms.
These terms are governed by Cyprus law.
For consumers, claims can be brought against us in Cyprus courts. We can also claim against you in your residence country's courts.
For businesses, all disputes related to our contract must be submitted to the exclusive jurisdiction of Cyprus courts.
If a court invalidates some terms of this contract, the remaining terms will remain in effect.
Our delay in enforcing certain terms does not waive our right to enforce them later.
These terms and conditions (Terms) govern all interactions between you and us related to subscriptions, free trials, and the utilization of our Services, whether or not a payment is required.
To enter into an agreement with us, you must be a resident of the United Kingdom, at least eighteen (18) years old, and have the legal capacity to form a contract.
Our Privacy Policy outlines how we handle the personal data you provide.
These Terms and the contract are established exclusively in the English language.
For future reference, we recommend either printing a copy of these Terms or saving them to your computer.
We reserve the right to update or modify these Terms, as well as any terms within your contract with us and referenced policies. Changes may be made for various reasons, including compliance with legal requirements, error correction, enhancing clarity, improving our Services, making technical adjustments, or other purposes. We may also adjust the Subscription Fee and payment frequency, as explained in Section 3.
Material changes that significantly affect you will be communicated with at least fourteen (14) days' notice via email. You'll have the option to cancel your Subscription or free trial and receive a pro-rata refund if Detrimental Changes occur during an active Subscription or free trial.
If Detrimental Changes apply upon renewal, they will take effect on your Automatic Subscription Billing Date, unless you disable automatic renewal.
We reserve the right to terminate our contract with you and seek compensation if you fail to make payments or provide necessary information for us to deliver a Service. In such cases, your account data, including digital content, may be deleted without prior notice.
We may transfer our rights and obligations under this contract to another organization, with written notice if you are a consumer, and your rights will not be adversely affected.
You may transfer your contract with us to another party only with our agreement, and we may require proof of the transfer. We retain the discretion to deny such requests.
All products and services offered on our platform, including mobile recharges and gift cards, are delivered digitally. Once your payment is successfully processed, the delivery is typically completed within seconds. In certain cases, due to network congestion, operator delays, or technical issues, delivery may take up to a few minutes. You will receive confirmation via email or on your user dashboard once the transaction is completed.
As we only offer digital products and services, there is no physical shipping or handling involved. You will not receive any physical product or package by mail.
Due to the nature of digital products, all purchases made through our platform are considered final and non-refundable. Once a recharge or gift card has been delivered to the specified recipient, it cannot be cancelled or reversed.
We understand that technical issues or errors can occur. If you believe your recharge was not delivered successfully or the wrong product was issued (e.g., incorrect number, operator, or amount), you must notify our support team within 24 hours of the transaction. Please provide your order ID, the affected mobile number or email, and a brief description of the issue.
Once we receive your request, our support team will investigate the issue. If the problem is verified on our end, we will take appropriate action, which may include:
Please note that we reserve the right to decline a refund or replacement if the issue cannot be verified or if the request falls outside the 24-hour window.
We are committed to providing a smooth and reliable experience for all our users. While refunds for digital services are limited, we always strive to resolve valid issues quickly, fairly, and transparently. Your satisfaction is important to us.
Our Services, detailed in Section 4, are provided through a subscription model with recurring payments from you.
Your Subscription's duration (Subscription Duration) is stated on our website or as communicated by us. It begins when you initiate a paid Subscription or renew it on your Automatic Subscription Billing Date, concluding when the Subscription Duration lapses.
If your Subscription starts on a day not present in the concluding month, it ends on the last day of that month. For example, a 3-month Subscription beginning on January 31 ends on April 30.
The Subscription Fee is the upfront payment for your Subscription, inclusive of VAT and applicable taxes. By subscribing, you agree to pay this Fee for each renewal, until you or we cancel it in line with these Terms.
Your Automatic Subscription Billing Date marks the end of your Subscription or free trial and initiates automatic renewal, charging the Subscription Fee unless you disable this feature as outlined in Section 3.6.
We may alter the Subscription Fee and/or Subscription Duration, effective from your Automatic Subscription Billing Date. You'll receive a fourteen (14) day notice via email regarding such changes. If you disagree with the changes, you must disable automatic renewal before your Automatic Subscription Billing Date.
In the event of VAT rate changes before charging the Subscription Fee, we will adjust the VAT rate accordingly.
If errors in price or description occur, we will notify you by email. You can choose to cancel your Subscription at no cost and receive a refund, or proceed with the corrected terms.
We may, at our sole discretion, reduce the Subscription Fees at any time. Such reduction shall take effect from the date that notice of the change is communicated to you (either by email to the email address registered to your account or via a notification directed to you in the "Member Zone" on the site). Any subsequent increase of the Subscription Fees shall be notified to you in accordance with clause 2.2 above.
Your Subscription automatically renews on the Automatic Subscription Billing Date for the Subscription Duration, even if we can't process payment until later. You can disable automatic renewal as explained in Section 3.6. Disabling it ceases access to our Services when your Subscription or free trial ends.
To access our Services, you'll create an online account and provide payment information, including Visa and Mastercard credit and debit cards. We securely retain this data for payment processing and future transactions. Third parties may process payments, and we may obtain updated card information for reattempting payments.
If offered a free trial, we'll charge the Subscription Fee on your Automatic Subscription Billing Date if you don't cancel or disable automatic renewal as detailed in Section 3.6. The Subscription starts on this date and lasts as advised when you commenced the trial. Our free trials are for eligible new and certain former customers, determined at our discretion. We can terminate free trials without notice for any reason.
You can disable automatic renewal any time before your Automatic Subscription Billing Date or free trial expiration. This can be done by phone or by accessing your account settings as instructed. Disabling renewal stops access to our Services when your current Subscription or free trial ends.
Our Services are solely for personal use, granting you a non-exclusive, non-transferable license to use them during free trials and active paid Subscriptions. Your account, Subscription, and our Services are for your exclusive use, and you must not share access or license our Services to third parties.
You're responsible for maintaining account security, keeping your password confidential, and preventing unauthorized access. Notify us promptly of any unauthorized access or use. We reserve the right to disable your account and password for non-compliance.
We can choose not to renew or cancel your Subscription, free trial, or access to our Services at our discretion, with or without reasons. In such cases, we'll make pro-rata refunds as described earlier.
Our Services provide subscribers access to our platform to top up mobile phone and a full suite of mobile-related benefits. This includes some exclusive discounts and early-bird offers on mobile recharges and gift cards, a protection plan for lost or stolen phones, 24/7 customer support, and reimbursement of eligible mobile expenses (up to €100 per month). Subscribers also gain access to a private community to connect with like-minded users. Each of these is individually a Service.
Access to your Subscription and/or our Services will generally be provided immediately upon your payment of the Subscription Fee or the commencement of a 3-day trial offer. Our Services are provided instantly; therefore, no specific delivery timescale applies. Our obligations are considered fulfilled upon successful access to these features. We will use reasonable efforts to meet any stated timescales but cannot guarantee them. Time is not considered of the essence under this agreement.
Should you require further information about any of our Services, you may contact us using the contact details provided in section 2.2 above.
Please follow the prompts on our website to activate a paid Subscription or a 3-day trial offer. Subscriptions are only accessible via the methods indicated on our platform. By subscribing, you confirm that the personal information provided is accurate and up to date, and that you are eligible to access our Services in compliance with all applicable laws and regulations.
We reserve the right to decline or be unable to fulfil your order for Services. Reasons may include unavailability of our third-party partners, technical issues, pricing or description errors, or other unforeseen circumstances. If we cannot provide a Service, we will inform you via the email associated with your account and will not process the order. If you have already paid the Subscription Fee and the issue is permanent, we will offer you the option to cancel and receive a pro-rata refund.
Reimbursement of eligible mobile expenses is subject to approval and limited to verified invoices that meet all eligibility criteria. We reserve the right to reject submissions that do not comply with our terms or originate from non-partner merchants. This program may be modified or discontinued at any time without prior notice. Only eligible categories are covered, and any amount above the monthly limit won’t be reimbursed.
The monthly limit are capped according to your subscription plan:
Please see below the list of partners and categories we cover.
Our partners:
Vodafone, Orange, SFR, Free Mobile, Bouygues Telecom, Movistar, O2, Three, EE, TIM, WindTre, Iliad, Salt, Sunrise, Proximus, Telenet, Base, Telia, Telenor, Elisa, Tele2, Lycamobile, Lebara, Giffgaff, Yoigo, Simyo, B&You, Aldi Talk, Ho. Mobile, KPN, Tuenti, Digi Mobil, A1 Telekom, NOS, Meo, Virgin Mobile, CoopVoce, Talkmobile, PostMobile, Lebara Mobile, La Poste Mobile, Blau, Ortel Mobile.
Our Categories:
Mobile Accessories, Repair, Mobile Plans, Esim, Device insurance, Protective gear for device.
If you choose to accept the cancellation, you must notify us within 14 days. Upon acceptance, your access to the Services and account will be terminated immediately, and we will issue a refund using your original payment method within 14 days.
We aim to provide uninterrupted access to our Services 24/7, but do not guarantee continuous availability. In case of delays caused by events outside our control, we will notify you and attempt to minimize disruption. We will not be liable for any delay; however, if it becomes substantial, you may terminate the agreement and request a pro-rata refund.
We may adjust the features of any Service to meet legal or operational requirements without prior notice. We also reserve the right to suspend or restrict Services to address technical issues, update features, or enforce non-payment of Subscription Fees. In such cases, if a paid Service is unavailable for more than 7 consecutive days, we will notify you and provide the option to cancel and receive a pro-rata refund for unused time.
If you choose to accept the cancellation offer, you must confirm within 14 days. Upon confirmation, access to your account and Services will end immediately, and a refund will be processed within 14 days. No refunds are available for free trials or inactive subscriptions.
If your free trial or Subscription expires or terminates, and you don't renew it on its Automatic Subscription Billing Date, your account will remain active for one (1) year. After this period, we may close your account without prior notice.
You also have the option to close your account at any time by requesting account closure from us. However, doing so will immediately end your free trial or Subscription, and you won't be entitled to a refund of any Subscription Fee you've paid.
If any of our Services involve providing digital content to you, you can access this content in your account as long as your account remains open. However, should your account be closed, whether by us or at your request, all data within it, including digital content, may be deleted without prior warning.
This section specifically pertains to consumers. Business customers should refer to section 10 below for information applicable to them.
We are committed to fulfilling our legal duty to provide consumers with products that match the descriptions on our website and meet all legal requirements.
For instance, if you purchase a top-up, such as Vodafone UK, it must meet the standards defined by the Consumer Rights Act 2015, which include being as described, fit for its intended purpose, and of satisfactory quality. If the digital content is faulty, you have the right to request a repair, replacement, or a refund. If the issue remains unresolved within a reasonable time and causes significant inconvenience, you may be eligible for a refund. In cases where the fault damages your device due to our lack of reasonable care, you may also be entitled to a repair or compensation (see section 8).
For Services like a Orange FR top-up, the Consumer Rights Act 2015 grants you the right to request a redo or repair of the service if it wasn't performed with reasonable care and skill, or to receive a refund if the issue cannot be resolved. If the price and time for the service were not agreed upon upfront, they should be reasonable.
Please note that purchasing top-ups on our website may be subject to limitations or restrictions based on our monthly policy. These limitations ensure fair usage and availability for all customers. “prepaidmobilerecharge.com”
As a consumer, you have the right to change your mind within fourteen (14) calendar days of being charged the Subscription Fee (the Withdrawal Period), subject to the following conditions:
You can withdraw from our contract and request a refund within the Withdrawal Period by clearly communicating your decision to us or by submitting a completed cancellation form.
However, you cannot exercise your withdrawal right after a Service has been fully performed if you expressly requested immediate performance and acknowledged that this would waive your withdrawal rights upon full performance.
If you withdraw after a partially performed Service, you may receive a partial refund, accounting for reasonable costs and fees already incurred.
Upon withdrawal, any refund owed to you will be processed within fourteen (14) days from the date you informed us of your decision. We will issue the refund using the same payment method you used for the Subscription Fee.
If you cancel or withdraw from our contract after the Withdrawal Period expires, you will not be eligible for a refund.
If you are a consumer and wish to exercise your right to cancel the contract, you can use the provided cancellation form.
Please fill out and submit this form if you intend to withdraw from the agreement.
To [Company name, address, telephone number, and, if applicable, fax number and email address]:
I hereby provide notice of my intent to terminate the contract for the provision of your Services.
If you have any complaints about our Services, please contact us using the contact details provided in section 1.2 above. We aim to respond to all complaints within 7 days.
Consumers may have the option to resolve disputes with us through Alternative Dispute Resolution. This process involves an independent body reviewing the facts of a dispute and attempting to reach a resolution without resorting to legal action. You can submit a complaint through their website at prepaidmobilerecharge.com
Subject to the limits set out in this section, we may be responsible for losses you incur due to us breaching this contract, unless the loss is:
Unexpected: It was not foreseeable and nothing you or we communicated in writing before accepting your order for a subscription or providing a free trial indicated that such a loss might occur (making it legally unforeseeable).
Caused by an uncontrollable event: We have taken steps to inform you as soon as possible and minimize the delay.
Avoidable: You could have prevented it through reasonable action, such as following our advice, applying a free update, or meeting minimum system requirements.
Our total liability to you for all losses arising from or related to any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the Subscription Fee you paid for the Subscription or service that led to the loss.
If you are a business customer, we do not accept liability for:
Loss of profits.
Indirect or consequential losses arising from or related to any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.
Our total liability to you for all other losses arising from or related to any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the Subscription Fee you paid for the Subscription or service that caused the loss.
The limitations in this section do not apply to:
Death or personal injury caused by our negligence or that of our employees, agents, or subcontractors.
Fraud or fraudulent misrepresentation.
Breach of the terms implied by law.
Defective products under consumer protection law.
Any matter where excluding or limiting liability would be unlawful.
Except as expressly stated in section 10.2 concerning the rights of business customers, we exclude all terms implied by law.
When we mention "in writing" in these Terms, it includes email communication. Any notices or communications related to the contract must be in writing and can be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email. You can use our contact details provided in section 1.2 above to reach us. Notice is considered received:
For personal delivery, upon receipt of a delivery receipt.
For pre-paid first class post or similar services, at 9:00 am on the second working day after posting.
For email, at 9:00 am on the next working day after transmission.
This provision does not apply to serving legal proceedings or other legal documents.
Business customers have different rights and responsibilities compared to consumers, including limitations on cancellation, different rights for product or service issues, and distinct compensation for losses caused by us or our products or services.
A business customer is defined as an entity or individual transacting with us primarily for business, trade, craft, or professional purposes, even if it's an individual.
We warrant that, upon delivery and for one month thereafter (warranty period), any goods you purchase will:
Conform to their description and relevant specification.
Be free from material defects in design, material, and workmanship.
Be of satisfactory quality.
Be fit for any purpose represented by us.
For business customers, these Terms constitute the entire agreement between us regarding your purchase. You acknowledge that you have not relied on any statements, promises, representations, assurances, or warranties not expressly set out in these Terms. You also agree not to make claims for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
If you are a business customer, all amounts due under this agreement (from you to us or from us to you) must be paid in full without any set-off, counterclaim, deduction, or withholding, except for deductions or withholdings required by law.
These terms are governed by Cyprus law. If you are a consumer, you can bring claims against us in the Cyprus courts. We can also bring claims against you in the courts of your country. If you are a business, you agree to submit disputes arising from our contract to the exclusive jurisdiction of the Cyprus courts.
This contract is between you and us, and no third party can enforce it or change its terms.
Any delay in enforcing this contract by either party does not waive the right to enforce it later.