Website Terms and Conditions

1. Overview of Terms

1.1 Scope of These Terms

These terms and conditions govern the provision of digital services and the facilitation of prepaid mobile recharge transactions with third party providers through the Site.

2.1 Company Information:

2.2 Contact Us:

• Phone: +44 2038683279
• Email: contact@prepaidmobilerecharge.com
• Written Communication: Leonidou, 8, Nicosia, 2007, Cyprus
• Online Contact Form

• If you are a consumer, you may contact us using any of the above methods. We aim to respond within a reasonable timeframe and in any event within the timeframe set out in our complaints process (Section 7).

3. Acceptance of Terms by Using Our Site

By using our site, you affirm your acceptance of these terms of use and agree to adhere to them. It is your responsibility to ensure that anyone accessing our site via your internet connection is aware of these terms and complies with them. If you do not agree with these terms, please refrain from using our site. We recommend printing a copy of these terms for future reference.

4. Relationship with Mobile Network Operators

We have no economic or financial link with the mobile network operators that are accessed via the Site. We act as an independent intermediary that enables you to purchase digital telecom recharge/top-up products from third party operators. We do not provide payment services (within the meaning of Directive (EU) 2015/2366 (PSD2)) and we do not issue electronic money (within the meaning of Directive 2009/110/EC).

5. Additional Applicable Terms

These terms and conditions reference other terms and policies that also govern your use of the Site and the obtaining and use of services from us:

• Privacy Policy: for details on how we handle and process your personal information, please refer to this policy.
• Acceptable Use Policy: this outlines permissible and prohibited uses of the Site, and you must adhere to it while using the Site.
• Cookie Policy: for information regarding cookies on the Site, please review this policy.

If you make a purchase via the Site, our terms and conditions will apply to your transaction insofar as it relates to us, and not to your transaction with the relevant third party provider.

6. Changes to The Terms and Conditions

We may update these terms and conditions from time to time. Before using the Site, please review the terms and conditions to ensure your understanding of the current provisions. If a change materially affects you as a consumer, we will provide reasonable advance notice where possible, and, where required by applicable law, allow you to terminate the contract with us without penalty.

7. Site Updates and Changes

The Site may undergo updates and alterations from time to time without notice to you in order to align with product changes, user needs, business priorities, or other reasons Such changes will not remove or reduce rights in relation to services already purchased by you as a consumer.

8. Suspension or Withdrawal of Our Site

We do not guarantee uninterrupted access to the Site or its content. We reserve the right to suspend, withdraw, or limit site availability, in part or entirely, for business and operational reasons and will provide you with reasonable notice of the same where we can do so. Should this occur and in the event that your paid services are interrupted, you may be entitled to appropriate remedies, including a refund (in whole or in part) in accordance with applicable law.

9. Transfer of Contract Rights

We reserve the right to transfer our rights and obligations under these terms and conditions to another party. If you have an open account or subscription with us, we will always notify you in writing if such a transfer is going to occur. Any such transfer will not reduce or limit any mandatory consumer rights that you may have and you will be informed in advance of any such transfer. For consumers, we will endeavour to ensure that the transfer will not affect your contractual rights. Should we transfer our rights and obligations to another organisation, then you will have the right to terminate your subscription with us. To do so please contact us.

10. Transfer by You

You may only transfer your contract with us to someone else if we agree to it (in our sole discretion). We may not agree to such a transfer, and if we do agree to it, we may require the party receiving the contract to provide evidence of the transfer of the subscription and all account access. If you are a business, you must obtain our agreement to transfer your contract, and our decision whether to grant it is entirely at our discretion.

11. Geographic Restriction

The Site and services are intended for users in the European Union and the United Kingdom only. We do not assert that the content and services on the Site are suitable for use or accessible in other locations. By continuing to use the Site and its related content and services, you confirm that you are located in the European Union or the United Kingdom. If you are located outside of the European Union and the United Kingdom, you may be able to browse the Site, but you may not be able to place an order if we do not offer the relevant service, or offer it within your location, or if any legal or regulatory restrictions apply. Availability of any services (and matters such as prices, taxes and regulatory disclosures) may vary by country. If you are not in the European Union or the United Kingdom, please stop using the Site and its related content and services immediately.

12. Account Security

If you receive a user identification code, password, or any other security information as part of our account sign-in procedures, you must treat this information as confidential and not share it with any third party. We reserve the right to disable any user identification code or password and close your account if, in our reasonable opinion, you fail to comply with these provisions. If you suspect unauthorised access to your account, promptly inform us. For the avoidance of doubt, this does not affect our obligation to implement appropriate technical and organisational security measures under EU data protection law.

13. Use of Material on Our Site

We own or hold licenses for all intellectual property rights in the Site and its content, protected by copyright laws and international treaties, except for the operators' brand names and trademarks, which remain the exclusive property of their respective owners.

14. No Text or Data Mining, or Web Scraping

You are prohibited from conducting, facilitating, authorising, or permitting text or data mining or web scraping related to the Site or our services. This includes the use of automated devices, programs, tools, algorithms, or processes to access, obtain, copy, monitor, or republish any site content or data. These provisions serve as our explicit reservation of rights, including those under the Digital Copyright Directive (EU 2019/790), to prevent text or data mining or web scraping. This clause is subject to applicable laws.

15. Information Disclaimer

The content on the Site is provided for general information purposes only and should not be relied upon as advice. Seek professional or specialist advice before taking any actions based on our Site's content. We make reasonable efforts to keep the information up to date but do not guarantee its accuracy, completeness, or timeliness. This disclaimer does not limit any mandatory pre-contract information obligations under applicable law.

16. External Links

The Site may contain links to third-party sites and resources. These links are for informational purposes only and should not be construed as our endorsement of linked websites or their content. We have no control over the content of these external sites and resources. This does not affect our duty to clearly identify third-party providers where relevant.

17. Our Liability

Subject to applicable law, our liability for any and all cumulative claims concerning the Agreement shall be limited to 50% of the total fees paid by you to us in the 12 months prior to the incident giving rise to the claim by you. Nothing in the Agreement shall exclude or limit liability in respect of death or personal injury caused by negligence, or fraud or fraudulent misrepresentation.

17.1 Liability to Consumers:

The Site is intended for domestic and private use only. We are not liable for any loss of profit, business interruption, or business-related losses. If our defective digital content damages your device due to our negligence, we will repair the damage or compensate you (the choice of which will be made at our discretion). For the avoidance of doubt, our acceptance due to our negligence (and subsequential repair or compensation) does not apply if you could have avoided the damage by applying a free update or following installation instructions. In such an instance we do not accept any liability.

17.2 Liability to Businesses:

We exclude all implied conditions, warranties, and representations regarding our site and its content. We are not liable for any loss or damage, including loss of profits, sales, business, or data, arising from the use of our site or reliance on its content.Further to clause 17.1, we exclude all implied conditions, warranties, and representations regarding the Site and its content. We are not liable for any loss or damage, including, but not limited to, loss of profits, sales, business, or data, arising from the Site and/or reliance on its content, howsoever caused.

17.3 Continuation of Clause:

This clause 17 shall survive and continue to oblige the parties for a period of six (6) years after termination of your contract with us, irrespective of the grounds and reasons for the termination.

18. Personal Information

Your personal information is processed lawfully, fairly and transparently as outlined in our Privacy Policy.

19. Virus Protection

We do not guarantee the security of the Site or its freedom from bugs or viruses. You are responsible for configuring your technology and using virus protection software. You must not introduce viruses or engage in malicious activities that harm, or may cause harm to the Site, users or any third party providers.

20. Rules for Linking to Our Site

Linking to our home page is permitted on the condition that it is done in a fair and legal manner. This must not damage our reputation or imply an association or endorsement. Do not frame our site or create links that suggest an association that doesn't exist. We may withdraw linking permission at our discretion.

21. Trademark Notice

22.1 Governing Law and Jurisdiction

These terms and conditions are governed by the law of Cyprus. The parties submit to the exclusive jurisdiction of the Cyprus courts. Nothing in these terms and conditions affects your rights as a consumer to rely on mandatory provisions of local law. Businesses agree to submit any disputes, proceedings or claims arising out of or connected to these terms and conditions to the exclusive jurisdiction of the Cyprus courts.

22.2 No Third-Party Rights

This contract is solely between you and us, with no enforcement rights for third parties.

22.3 Severability

If any part of these terms and conditions is held to be illegal, invalid or unenforceable, that part is to be read down to the extent necessary to preserve its operation and, if it cannot be read down, it is to be severed, and the remainder shall remain in full force and effect.

22.4 Delayed Enforcement

Our failure or delay in exercising any right under these terms and conditions does not waive our right to enforce it later. The exercise of a right does not prevent further exercise of that right or any other right. We may only waive a right in writing; a waiver on one occasion does not operate as a waiver if the right arises again.

1. Compliance with Laws

You must not use the Site, or allow it to be used:

• In a manner that violates, or could violate, any local, national, EU, or international laws or regulations.
• For unlawful or fraudulent activities, or with any unlawful or fraudulent intent.
• To harm or attempt to harm any person, including minors.
• To bully, insult, intimidate, or humiliate any person.
• To send, receive, upload, download, use, or re-use material that does not adhere to our content standards.
• To transmit, or redirect, unsolicited or unauthorized advertising, promotional material, or spam.
• To knowingly transmit data, upload material, or send anything containing viruses, malware, or harmful computer code designed to disrupt software or hardware operations.
• To upload any terrorist content.

2. Additional Obligations

• You must not reproduce, duplicate, copy, or resell any part of the Site, except where permitted under mandatory EU law.
• Unauthorized access, interference, damage, or disruption of any part of the Site, the associated equipment or networks, software used in the Site's provision, or third-party equipment, networks, or software is strictly prohibited.

3. Content Standards

3.1 Your Contributions must:

• Be accurate when stating facts.
• Reflect genuinely held opinions.
• Comply with relevant laws in Cyprus and the country from which it is posted, and applicable EU law.

3.2 Your Contributions must not:

• Defame any person.
• Contain obscenities, offensive content, hate speech, or inflammatory material.
• Bully, insult, intimidate, or humiliate.
• Promote sexually explicit content or child sexual abuse material.
• Encourage violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Infringe on any copyrights, database rights, or trademarks.
• Deceive or mislead.
• Violate any legal obligations, such as contractual or confidentiality duties.
• Promote illegal content or activities.
• Be in contempt of court.
• Threaten, abuse, invade privacy, or cause annoyance, inconvenience, or undue anxiety.
• Harass, upset, embarrass, alarm, or annoy others.
• Impersonate or misrepresent your identity or affiliation.
• Mislead others into believing the Contribution originates from us when it does not.
• Advocate, incite, or assist unlawful or criminal acts, including but not limited to copyright infringement or computer misuse.
• Contain statements that could be construed as directly or indirectly encouraging acts of terrorism.

4. Breach of This Policy

When we identify a breach of this acceptable use policy, we may take appropriate actions, taking into account the nature, severity and context of the breach. Our actions may include the measures listed below. Our liability is excluded for any actions taken in response to breaches of this policy, and we reserve the right to take any additional actions deemed appropriate.

• Immediate, temporary, or permanent withdrawal of your site access.
• Removal of any or all contributions uploaded by you.
• Issuing a warning.
• Initiating legal proceedings against you to recover costs resulting from the breach.
• Taking further legal action.
• Disclosing necessary information to law enforcement authorities as required by law.

5. Transfer of Rights

We retain the right to transfer our rights and obligations under these Terms to a third party, as long as it does not adversely affect your rights under these Terms, or any applicable EU or United Kingdom consumer statutory rights.

6. Governing Law and Jurisdiction

These Terms are governed by the law of Cyprus. The parties submit to the exclusive jurisdiction of the Cyprus courts. Nothing in these Terms, including this clause 6, affects your rights as a consumer to rely on such mandatory provisions of local law. Businesses agree to submit any disputes, proceedings or claims of whatever nature arising out of or in any way connected to these terms and conditions, including our contract with them (and/or its formation) including any non-contractual disputes or claims, to the exclusive jurisdiction of Cyprus courts.

7. Severability

If any part of these Terms is, for any reason, held to be illegal, invalid or unenforceable (i) that part is to be read down to the extent necessary to preserve its operation and, if it cannot be read down, it is to be severed, and (ii) the legality, validity and enforceability of the remainder of these Terms shall not be affected thereby and shall remain in full force and effect to the greatest effect permitted by applicable law.

8. Delayed Enforcement

Our failure, or delay, in exercising any right under these Terms does not waive our right to enforce it later. The exercise of a right does not prevent any further exercise by us of that right, or of any other right. We may only waive a right under these Terms in writing. Our waiver of a right on one or more occasion does not operate as a waiver of that right if it arises again.

1. OUR AGREEMENT

1.1 Agreement Overview

These terms and conditions ("Terms & Conditions") govern all interactions between you and us relating to subscriptions, free trials, and the utilisation of the services, whether or not a payment is required. If you are a consumer, mandatory EU and/or UK consumer protection law applies, and will prevail over these Terms and Conditions where applicable.

The services offered through the Site may, from time to time, be operated, fulfilled, or billed by another company in our corporate group or by an authorised third party. The identity of the contracting party and the entity responsible for providing the services will be clearly disclosed to you before you place an order. Should you proceed with your subscription and use of the services after being informed by us of a change of company, you expressly acknowledge and agree to the entities providing the same or equivalent services to you. Any change in the operating or billing entity shall not affect the validity, scope, continuity, or quality of the services you have purchased, or your statutory rights as a consumer.

1.2 Your Personal Data

Our Privacy Policy outlines how we process your personal data. Personal data is processed lawfully, fairly, and transparently in accordance with EU GDPR. Privacy Policy

1.3 Language of Agreement

These Terms and Conditions are established exclusively in the English language.

1.4 Keeping a Copy

For future reference, we recommend either printing a copy of these Terms and Conditions or saving them to your computer.

1.5 Changes to These Terms and Conditions

We reserve the right to update or modify these Terms and Conditions, as well as any terms within your contract with us and referenced policies. Changes may be made for various reasons, including compliance with legal requirements, error correction, enhancing clarity, improving our services, making technical adjustments, or other purposes. We may also adjust the Subscription Fee and payment frequency, as explained in Section 3 below. Material changes that negatively affect you as a consumer will not apply retrospectively without your consent. Material changes that adversely affect you will be communicated with at least fourteen (14) days' notice in advance via email to you. In such circumstances, you have the option to cancel your subscription with us (or free trial where relevant) and receive a pro-rated refund. Please contact us in should you wish to cancel your subscription with us. Should you not contact us and continue with the services, the parties agree that your subscription shall continue and that you accept such changes from the date that the changes become effective.

1.6 Termination by Us

We reserve the right to terminate our contract with you and seek compensation if you fail to make payments to us, or provide necessary information for us to deliver any service. In such cases (and without waiving our rights), your account data, including digital content, may be deleted without prior notice to you.

1.7 Transfer of Contract

We may transfer our rights and obligations under this contract with you to another organisation. If you are a consumer, your contractual and statutory rights will not be adversely affected, and you will be informed in advance.

1.8 Your Transfer of Contract

You may transfer your contract with us to another party only with our agreement, and we may require proof of the transfer and documentation concerning the other party before agreeing to any transfer. If you are a consumer and we deny your request, you have the right to terminate your contract with us and receive a pro-rated refund of any fees paid to us. Please contact us where you want to cancel your subscription with us in such a situation. Should you not contact us and continue with the services, the parties agree that your subscription shall continue until terminated in accordance with these Terms and Conditions.

2.1 Digital Delivery

All products and services offered via our platform are delivered digitally. Once your payment is successfully processed, the delivery is typically completed within seconds. In certain cases (for example, due to network congestion, operator delays, or technical issues) delivery may take up to a few minutes, or longer. You will receive confirmation via email or on your user dashboard once the transaction is completed.

2.2 No Physical Shipping

As we only offer access to digital products and services, there is no physical shipping or handling involved. You will not receive any physical product or package by mail.

2.3 Sales & Cooling off

If you are a consumer in the European Union or the United Kingdom, you may have a 14-day right of withdrawal, subject to relevant exceptions. Because recharge/top-up products are supplied as part of a distance and off-premises contract, and are usually provided immediately, once it has been successfully delivered to the recipient number it cannot be cancelled or reversed. By proceeding to purchase our services via a subscription plan you acknowledge that (1) the performance of the contract with us has begun with your prior express consent and (2) you therefore lose your right of withdrawal once the services has been provided to you, and where relevant, the supply of digital content has begun with your prior express consent and you acknowledge that you thereby lose your right of withdrawal.

2.4 Failed Transactions and Exceptions

If you believe your recharge or top-up product was not delivered successfully, or the wrong product was issued (e.g., incorrect number, operator, or amount), you must notify our support team within 24 hours of the transaction. Please provide your order ID, the affected mobile number or email, and a brief description of the issue. contact@prepaidmobilerecharge.com

2.5 Resolution Process

Once we receive your request, our support team will investigate the issue. If the problem is verified as being due to an error by us, we will take appropriate action. We reserve the right to decline a refund or replacement if the issue cannot be verified, if the request falls outside the 24-hour window, or if the error was not made by us.

• Resending the top-up or recharge.
• Replacing it with a different product of equal value.
• Issuing a full or partial refund.

2.6 Customer Satisfaction

We are committed to providing a smooth and reliable experience for all of our users. While refunds for digital services are limited in certain cases, we always endeavour to resolve valid issues quickly, fairly, and transparently. Your satisfaction is important to us. Nothing in this section limits or excludes mandatory consumer remedies that are available.

3.1 Your Subscription, Subscription Fee, and Automatic Subscription Billing Date

Our services, detailed in Section 4, are provided through a subscription plan model with recurring payments from you. Before you are bound by a subscription, we will clearly inform you of the subscription fees, billing frequency, duration, and automatic renewal terms. Your subscription for services begins when you initiate a paid subscription, or renew it on your automatic subscription billing date, Your subscription concludes when the subscription duration lapses, or is otherwise terminated in accordance with these Terms and Conditions. If your subscription starts on a day not present in the concluding month, it ends on the last day of that month. For example, a 3-month subscription beginning on January 31st will end on April 30th. The subscription fee is the upfront payment for your subscription (inclusive of VAT and applicable taxes, where required by law). By subscribing, you agree to pay this fee for each renewal, until it is cancelled in accordance with these Terms and Conditions. If you have a free trial subscription, then upon the end of the free trial period you will be automatically charged the relevant subscription fee, unless you cancel the subscription payment in accordance with Section 3.7 below.

3.2 Variations to Subscription Fee and Duration

We may alter the subscription fee and/or subscription duration, effective from your automatic subscription billing date. Any such changes will be communicated in advance in a clear manner and will not apply retrospectively. You'll receive at least a fourteen (14) day notice via email regarding such proposed changes. If you disagree with the proposed changes, you may cancel your subscription without penalty by disabling automatic renewal before the changes take effect. Should you not do so, the subscription fee will be deducted from your account and will continue to be deducted until it is cancelled or terminated in accordance with these Terms and Conditions. In the event of VAT rate changes before charging the subscription fee, we will adjust the VAT rate accordingly. If errors in price or description occur, we will notify you by email. You can choose to cancel your subscription at no cost and receive a refund, or proceed with the corrected terms. Should we not hear from you within the timescale stated in our email to you, you confirm that you wish to proceed with the corrected terms, which will automatically occur.

3.3 Reduction of the Subscription Fee

We may, at our sole discretion, reduce the subscription fees at any time. Such reduction shall take effect from the date that notice of the change is communicated to you (either by email to the email address registered to your account or via a notification directed to you in the "Member Zone" on the Site). Any reduction of subscription fees will not adversely impact the quality of the services. Any subsequent increase of the subscription fees shall be notified to you in accordance with clause 3.2 above.

3.4 Automatic Renewal

Your subscription automatically renews on the automatic subscription billing date for the subscription duration, even if the payment cannot be processed until later. This will only occur where automatic renewal has been clearly disclosed and expressly accepted by you before the initial purchase of the relevant subscription. Once purchased, you can disable automatic renewal as outlined in Section 3.7.

3.5 Payment Information

To access the services, you will need to create an online account and provide payment information, including Visa and/or Mastercard credit and debit cards. We confirm that we do not process the payments and that third parties process the payments. We do not provide payment services or issue electronic money within the meaning of Directive (EU) 2015/2366 or Directive 2009/110/EC (ad amended). The payment data is securely retained for payment processing and future transactions only to the extent necessary for processing payments and in accordance with applicable data protection law. You acknowledge that updated card information may be required for reattempting payments, should the initial payment fail, and agree to provide that information upon request.

3.6 Charging the Subscription Fee after Free Trials

If you accept a free trial that is offered to you, you acknowledge that your subscription will automatically commence at the end of the trial period, and that the relevant subscription fee will be charged, should you not cancel the subscription before the end of the trial period. We will charge the relevant subscription fee on the day after your free trial ends, if you don't cancel it as detailed in Section 3.7. Your subscription starts on this date and lasts as long as advised when you commenced the trial. Our free trials are for eligible new and certain former customers, determined at our discretion. You acknowledge and agree that we can terminate free trials without notice for any reason. Should this occur we confirm that you will not be charged the relevant subscription fee.

3.7 Disabling Automatic Renewal

You can disable automatic renewal of your subscription at any time before your automatic subscription billing date (or free trial expiration, where relevant). This can be done by phone (see clause 2.2 of the Website Terms and Conditions) or by doing so via your account settings. You agree that disabling automatic renewal stops access to our services when your current subscription or free trial ends.

3.8 Personal Use

Our services are solely for personal use, granting you a non-exclusive, non-transferable license to use them during free trials and active paid subscriptions. Your account, subscription, and our services are for your exclusive use, and you must not share access or license our services to third parties without our prior written consent.

3.9 Account Security

You are responsible for maintaining account security, keeping your password confidential, and preventing unauthorised access. You agree to notify us promptly of any unauthorized access or use. We reserve the right to disable your account and password for non-compliance in a proportionate manner ad without prejudice to your statutory rights.

3.10 Subscription and Free Trial Termination

You agree that we can choose not to renew or cancel your subscription, free trial, or access to our services at our discretion. In such cases, we shall make pro-rated refunds to you.

4. SERVICES

4.1 Services we provide and our timescales for doing so

We provide the following services to subscribers:

• access to our platform through which digital mobile recharge products and related digital services can be purchased from third parties.
• various mobile-related benefits. These may include some exclusive discounts and early-bird offers on mobile recharges and gift cards, a protection plan for lost or stolen phones, 24/7 customer support, and reimbursement of eligible mobile expenses (up to €100 per month). Subscribers also gain access to a private community to connect with like-minded users.

Our services are provided via subscription plan options. There are currently two subscription plan options (1) Essential Plan and (2) Premium Plan. Please click the link for the relevant subscription plan option on our home page for details of the services provided as part of that subscription plan option.

Access to your subscription plan will be provided upon payment of the relevant subscription fee, or upon the commencement of any trial offer that may apply. You agree that our obligations are fulfilled upon successful access to the digital services which are supplied by the third party and to any services which are provided by us to you as part of the relevant subscription plan. We will use reasonable efforts to meet any our our stated timescales but cannot guarantee them. Time is not considered of the essence under these Terms and Conditions.

4.2 How to get further information about our Services

Should you require further information about any of our services, you may contact us using the contact details provided in section 2.2 of the Website Terms and Conditions above.

4.3 Entering into a Subscription or a 3-day offer for the Services

Please follow the prompts on the Site to review, purchase and activate a paid subscription (or review and activate a 3-day trial offer). Subscriptions are only accessible via the methods indicated on the Site. By subscribing, you confirm that the personal information provided is accurate and up to date, and that you are eligible to access the services in compliance with all applicable laws and regulations.

4.4 We may not accept or fulfil your order for Services

Reimbursement of eligible mobile expenses is subject to approval and limited to verified invoices that meet all eligibility criteria, as set out in our Reimbursement Policy. Customers must submit valid documentation through their account dashboard within the timeframes stated in the Reimbursement Policy. Reimbursement is not guaranteed and is subject to verification and service caps based on the subscription tier. Any refusal will not affect your statutory consumer rights.

4.5 Availability of our Services

We aim to provide uninterrupted access to our services 24/7, but do not guarantee continuous availability. In case of delays caused by events outside our control, we will notify you and attempt to minimize disruption. We will not be liable for any delay. However, if a substantial failure to supply occurs, you may exercise your statutory remedies which may include terminating the agreement and requesting a (pro-rated) refund.

4.6 We may vary, suspend and withdraw any of our Services at any time

We may adjust the features of any service to meet legal or operational requirements without prior notice to you. We also reserve the right to suspend or restrict services to address technical issues, update features, or enforce non-payment of subscription fees. In such cases, if a paid service is unavailable for more than 7 consecutive days, we will notify you and you may terminate the agreement and receive a pro-rated refund. If you choose to terminate the agreement under this clause, you agree to provide us with no less than 14 days\u2019 notice. Upon confirmation, access to your account and services will end immediately, and a refund will be processed within 14 days. You acknowledge and agree that no refunds are available for free trials or inactive subscriptions.

5. ACCOUNT CLOSURE

If your free trial or subscription expires or terminates, and you have chosen not to renew it on its automatic subscription billing date (in accordance with section 3.7), your account will remain available, albeit inactive, ("Inactive Account") for one (1) year. After this period, we may close your account without notice to you. We confirm that you will not be charged any fees for your Inactive Account. You also have the option to close your account at any time by requesting account closure from us. However, doing so will immediately end your free trial or relevant subscription. This will not affect your right to any refund or remedy that you may be entitled to under applicable consumer law. If any of the services involve providing digital content to you, you can access this content in your account as long as your account remains open. However, should your account be closed, whether by us or at your request, all data within it, including digital content, may be deleted without prior notice to you. Where applicable law requires continued access or portability of content, or retention of data, we will comply with those obligations before deleting any data.

6.1 Our Legal Obligations

We are committed to fulfilling our legal duty to provide consumers with services that match the descriptions on our website and meet all mandatory legal requirements. For instance, if you purchase a top-up, such as Vodafone UK, it must meet the standards defined by applicable EU consumer law as implemented in your Member State and Cyprus or, if you are based in the UK, the Consumer Rights Act 2015, which may include being as described, fit for its intended purpose, and of satisfactory quality. If the digital content is faulty, you may have the right to request a repair, replacement, or a refund. If the issue remains unresolved within a reasonable time and causes significant inconvenience, you may be eligible for a refund, or price reduction or termination of the subscription with us. In cases where the fault damages your device due to our lack of reasonable care, you may also be entitled to a repair or relevant compensation (see section 8). Additionally, for services like access to an Orange FR top-up option, applicable EU consumer law (or the UK Consumer Rights Act 2015, where applicable) may grant you the right to request a redo or repair of the services provided by us if it wasn't performed with reasonable care and skill, or to receive a refund if the issue cannot be resolved. Please note that purchasing top-ups on the Site may be subject to limitations or restrictions based on the plan that you have subscribed to. These limitations aim to ensure fair usage and availability for all of our customers.

6.2 Obtaining a Refund

As noted above (see section 2.3) as a consumer, you may have the right to change your mind within fourteen (14) calendar days of being charged the subscription fee (the Withdrawal Period), subject to the following conditions: Subject to it not being exempt from the right of withdrawal, you can withdraw from our contract and request a refund within the Withdrawal Period by clearly communicating your decision to us via any of the means outlined in clause 2.2 of the Website terms and conditions, or by submitting a completed cancellation form. Use of the form is optional and not mandatory. However, as noted in section 2.3, you cannot exercise your withdrawal right after a service has been fully performed. If you withdraw after a partially performed service, you may be entitled to receive a partial refund, accounting for reasonable costs and fees already incurred, as permitted by applicable law. Upon withdrawal, any refund owed to you will be processed within fourteen (14) days from the date you informed us of your decision. We will issue the refund using the same payment method you used for the subscription fee. If you cancel or withdraw from our contract after the Withdrawal Period expires, you will not be eligible for a refund, unless expressly stated in these Terms and Conditions.

• If you are a consumer and wish to exercise your right to cancel the contract, you can use the provided cancellation form. Use of the form is optional and not mandatory.
• Please fill out and submit this form if you intend to withdraw from the agreement.
• To [Company name, address, telephone number, and, if applicable, fax number and email address]:
• I hereby provide notice of my intent to terminate the contract for the provision of your services.

• Ordered on/received on (select the appropriate option):
• Consumer's Name:
• Consumer's Address:
• Consumer's Signature (only necessary for paper submissions):
• Date:

7.1 Complaints or queries

If you have any complaints or queries about our services, please contact us using the contact details provided in clause 1.2 of the Website terms and conditions above. We will acknowledge receipt of your complaint or query without undue delay and aim to respond within a reasonable timeframe.

7.2 Alternative Dispute Resolution

Consumers may have the option to resolve disputes with us through alternative dispute resolution ("ADR"). If we are unable to resolve a dispute directly with you, we will inform you whether we are obliged or willing to participate in ADR and, where applicable, provide details of a competent ADR entity.

The section 8 is subject to the limits set out in this section and clause 17 of the Website terms and conditions.

8.1 Our Liability to Consumers

• We may be responsible for losses you incur due to us breaching our contract with you, unless the loss is:
• Unexpected: It was not foreseeable and nothing you or we communicated in writing before accepting your order for a subscription or providing a free trial indicated that such a loss might occur (making it legally unforeseeable).
• Caused by an uncontrollable event: We have taken steps to inform you as soon as possible and minimize the delay.
• Avoidable: You could have prevented it through reasonable action, such as following our advice, applying a free update, or meeting minimum system requirements.

8.2 Our Liability to Business Customers

• If you are a business customer, we do not accept liability for the following concerning you or your customers:
• Indirect losses or consequential damages arising from the use of the services or the Site, including operating loss, loss of profit, loss and/or recovery of data, loss of goodwill and other forms of consequential damages. In addition, we are not liable for any loss resulting from you being unable to use or provide the services for any reason whatsoever and irrespective of whether you have been advised of the possibility of such losses. We disclaim any liability for loss or damage attributable to your own connection to and running of the Site or the services, including but not limited to lack of internet access, system breakdown or other matters relating to your IT equipment, infrastructure, operations and/or software.

8.3 Exceptions to Excluded Losses

• The limitations in this section do not apply to:
• Death or personal injury caused by our negligence or that of our employees, agents, or subcontractors.
• Fraud or fraudulent misrepresentation.
• Breach of the terms implied by law.
• Defective products under consumer protection law.
• Any matter where excluding or limiting liability would be unlawful.

8.4 No Implied Terms About Goods

Except as expressly stated in section 10.2 concerning the rights of business customers, we exclude all terms implied by law. For the avoidance of doubt, we do not exclude terms implied by law where such exclusion would be unlawful, including mandatory consumer protections.

10.1 Distinct Rights for Business Customers

• Business customers have different rights and responsibilities compared to consumers, including limitations on cancellation, different rights for product or service issues, and distinct compensation for losses caused by us or our products or services.
• A business customer is defined as an entity or individual transacting with us primarily for business, trade, craft, or professional purposes, even if it's an individual. Nothing in this section affects rights that cannot be excluded under applicable consumer law where you qualify as a consumer.

10.2 Rights of Business Customers

• We warrant that, upon delivery of services and for one month thereafter (warranty period), any services you purchase will:
• Conform to their description and relevant specification.
• Be free from material defects in design, material, and workmanship.
• Be of satisfactory quality.
• Be fit for any purpose represented by us.

10.3 Entire Agreement

For business customers, the Agreement constitutes the entire agreement between us regarding your purchase of our services and use of the Site. You acknowledge that you have not relied on any statements, promises, representations, assurances, or warranties not expressly set out in the Agreement. You also agree not to make claims for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Agreement.

10.4 No Set-Off Rights

If you are a business customer, all amounts due under this agreement (from you to us or from us to you) must be paid in full without any set-off, counterclaim, deduction, or withholding, except for deductions or withholdings required by law.